KEY PERFORMANCE INDICATORS
Top-level metrics for the selected period, pulled from Google Sheets. Use the tab selector or date range filter to compare periods.
TOPIC DISTRIBUTION
Interactions by category. The tallest bar is your highest-volume contact reason and best candidate for self-service deflection or automation. Toggle between Intercom and Dialpad on Combined view.
C-SUITE INSIGHTS
Board-ready intelligence generated automatically from your live data. Each card surfaces a key strategic action point.
AGENT LEADERBOARD
Agents ranked by interaction volume. Identifies top performers and those who may need additional coaching or support.
ALL RECORDS
Filter and search across all records. Use the source toggle to switch between Intercom chats and Dialpad calls. Use dropdowns to narrow by topic, agent, company or contact. Click any row for full detail.
All Topics
All Sentiment
All Agents
All Companies
All Contacts
P1
Loading...Click any row for full detail